Privacy policy

Last updated: August 2026

At SHIBUYA ONE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.


Information We Collect
When you interact with our website or place an order, we may collect:

  • Name
  • Email address
  • Billing and shipping address
  • Telephone number
  • Payment information (processed securely by our payment providers)
  • Order history
  • Device and browser information
  • Website usage through cookies and similar technologies


How We Use Your Information
Your information is used to:

  • Process and deliver your orders
  • Provide customer support
  • Improve your shopping experience
  • Send order confirmations and service communications
  • Send marketing emails only if you have given your consent
  • Prevent fraud and maintain website security
  • Comply with legal obligations


Cookies
We use cookies to improve website performance, remember your preferences and understand how visitors use our website.

You can manage or disable cookies through your browser settings.


Sharing Your Information
We only share your information when necessary to operate our business, including with:

  • Payment providers
  • Shipping partners
  • Technology and website service providers
  • Authorities when legally required

We never sell your personal information.


Data Retention
We retain personal information only for as long as necessary to fulfil orders, provide customer support, comply with legal obligations, and resolve disputes.


Your Rights
If you are located in the European Economic Area or the United Kingdom, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing
  • Withdraw consent at any time
  • Request a copy of your personal data

To exercise these rights, please contact us using the details below.


Security
We use appropriate technical and organisational measures to protect your personal information.


Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.


Contact
If you have any questions regarding this Privacy Policy or your personal data, please contact us:

SHIBUYA ONE

Email: support@shibuyaone.com